Stakeholder Engagement Strategy for the Missing SME

Those of you who’ve been to one of our classes know that we do follow-up calls with our students as part of our Make Learning Stick program. Today I had one of those calls, and a question from one of my students inspired this blog. This student asked me for some...

Business Analysis Skills

Business Analysis Skills Core and Supporting Analytical Skills Request Info Business analysis skills are areas of expertise necessary to enable change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders. Business analysis...

How to Improve Your Stakeholder Engagement Quick Tip

You could know all the elicitation analysis techniques in the book, but if you don’t have the right people, engaged at the right time, providing the right input – you won’t get very far. Making an effort to improve stakeholder engagement can significantly impact your effectiveness as a business analyst.

Working with External Clients for the First Time

Meeting with a client for the first time can be both an exciting and anxiety-ridden experience. I remember my client site visit as much for the Mad Man-esqe feelings of being a “badass” as well as for the sweaty palms and heaviness in my chest equivalent to asking out...

An Agile Perspective: Your Stakeholders are Lying to You

Your team has just been given a new project to work on. You think a minute about what to do first, and you come to the conclusion that you want to understand whom you are trying to help (i.e. your stakeholders), and what their needs are.   Your first inclination is to...

Attack of the Conflicting Business Rules

It seems logical that you should capture business rules as part of your project elicitation. But beware of the business rule that is hiding under the covers. This is the deadly conflicting business rule that lurks beneath the project surface. If you don’t...

Stakeholders who change their mind

I presented a webinar for Catalyze ( on February 14th entitled Designing a Sure-Fire Stakeholder Strategy. The presentation touched on the importance of business analysis planning, specifically planning for stakeholder communications. We had 150...

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