Heather Mylan-Mains

Senior Instructor, CBAP, TKP


Travel, exploring amusement parks, reading, photography, learning

First Job

A clerk at a drug store

Favorite Food

anything Mexican

Best Advice Ever Received

“Promise me you’ll always remember: You’re braver than you believe, and stronger than you seem, and smarter than you think.” — Christopher Robin to Winnie the Pooh


Heather is a stimulus for change as a mom, a business analyst consultant, current IIBA® Board Member, former IIBA® Deputy VP Chapters and former President of the Central Iowa Chapter. Heather has worked as a Business Analyst long before there was a formal title. For the past 20 years, she has worked with a variety of project teams to identify and solve problems and challenges in the financial services and insurance industries. Her experience includes: new system development, disaster recovery, time management and expense allocation, CRM system implementation and migration, document imaging and workflow implementation, compliance projects, process mapping, process reengineering, decision analysis, strategic planning and managing diverse teams.

In her IIBA® roles she uses her passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. Heather is a natural collaborator in her BA role and engages people at all levels in organizations. She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! Heather is a B2T trained business analyst.

Get to know Heather better as shares her thoughts and insights on her BAs Without Borders blog.

Student Comments

Heather is great and she brings lots of relevant experience and examples. I appreciate that she ensures that everyone is on the same page regardless of their current skill set.

Heather was an excellent instructor. She was well organized, and engaged all the students in the class. Heather provided a lot of real life examples that were pertinent to the training material. She made the class fun.

Heather was a fantastic instructor. Her sense of humor made learning much more fun and brought a lightheartedness to the heavy material.

Heather is an excellent instructor. She had a great plan for the class and it went very well. Not only did she teach it well, she also made sure we had a good grasp of the topics through our group assignments. Most importantly, class was interesting and fun because of her. I know our table really enjoyed having her as an instructor and I’m pretty sure the whole class would agree.

Heather is an absolutely great instructor. She was very mindful of the classroom needs and kept the class closely engaged with the material by providing great analogies and real world examples.

This training was excellent. Well organized and presented with lots of hands on practice. Heather is a very knowledgeable and patient instructor, and is definitely one of the best instructors I’ve ever had!

The trainer was excellent! She has great presentation skills and her explanation of the subject matter was thorough. I also really appreciated the “real world” examples that were relevant to the training.

Can’t say enough good things about the instructor. She was excellent. She was very knowledgeable and very prepared each day. She made learning the material a very enjoyable experience!

Heather is a great instructor as she was able to increase communications amongst our class and presented the material in a manner that it will be remembered.

Heather was an awesome instructor and VERY knowledgeable about the course! She used a lot of real-life examples that greatly helped illustrate the topics and helped me translate the material into usable skills. I felt like she was focused on helping me learn and apply the material and made herself available to all of us throughout the class. I would definitely recommend this class as well as Heather as an instructor for others!

Heather is a very skilled trainer. Probably one of the best presenters I’ve seen.

Heather was very knowledgeable. She had work experience to apply some great examples. She was always able to explain things at a level that was not over my head. I really learned a lot from this class.

Heather was a very good instructor, she taught extremely well. Her teaching style was very enthusiastically which made everything interesting as well as enjoyable.

Heather was an amazing instructor! It has been a while since my last training and I wasn’t very comfortable with taking a training class but Heather made it work from the first minute of class. Not only was she knowledgeable and a good speaker, she has a personal approach to each student.

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