Get to Know Our Instructors
Bios, Student Quotes and Fun Facts
Our Instructors are both practicing in the field as business analysts as well as adult education specialists. What this means to you is that they are highly qualified to not only effectively transfer knowledge to your team, but also bring current, relevant examples and experiences to the sessions. Our instructors are passionate about business analysis, love what they do and meet the highest professional standards.
Interested in joining our team of expert instructors? Check out our current career openings!
BA Certified, CBAP
BA Certified, CBAP
Kathy’s first love is teaching, and throughout her career she has always managed to spend a portion of her time instructing. She has an engaging, highly interactive teaching style that ensures students leave the course with a thorough grasp of the material. Her students consistently praise her teaching abilities and her talent for drawing on her personal experience to enhance their learning.
“Kathy is the best instructor I have ever had. Her communication skills are unsurpassed. Her commanding knowledge helped answer questions and her facilitation was excellent.”
“Kathy is a true professional. She has great experience, great presence in the room and excellent communication skills and insight.”
“The course was excellent! Kathy was fabulous and she made every topic fresh and enjoyable, even for those of us who have been around a long time. Very professional and very approachable.”
“Class was wonderful! Kathy is a great teacher and communicator. I’ve learned many skills that I can use for my position. Thanks!”
“Kathy was a fantastic facilitator. I enjoyed her class and would highly recommend her. She came from a position of great knowledge, but broke it down to very easy to understands parts. Bravo!”
CSP, CSPO, CSM
Cassie Courtney is a California native but proudly minted Chattanoogan. She serves as an Agile Consultant and Operations Efficacy coach. With over 11 years of experience in operations and leadership coaching in industries including technology, healthcare, marketing, finance and non-profit. Cassie’s passion is seeing real transformation and continuous improvement in all her projects. Serving as a Director of Operations for a software consultancy in San Francisco and Chattanooga, and Director of Product in a software startup, Cassie’s training techniques are uniquely positioned to support process improvement across an entire organization.
Cassie has a Bachelor of Arts in Communication from Belhaven University and holds multiple credentials within the Scrum Alliance including Certified Scrum Professional, Certified Scrum Product Owner and Certified Scrum Master.
We can’t wait for Cassie to teach her first class with B2T so we can share her 5-star reviews!
BA Certified, CBAP, PMP, SAFe Agilist (SA)
Alison (Ali) Cox has experience since the mid-1980s in various areas, including business analysis, project methodology development and training, systems development (mainframe, client-server, and web), and telecommunications management. Alison began her career in the financial services area, and then moved into systems development for accounting systems. She has provided consulting and training in business analysis and project management for small companies to Fortune 500 corporations worldwide and speaks Spanish fluently.
Alison is also a partner of TEMSS (Telecommunications Efficiency Management Strategies and Services), which provides telecommunications efficiency auditing and billing analysis services to clients in all areas of business across the United States. She completed her Master of Business Administration in MIS and Accounting from the University of Georgia.
“Ali was a great instructor! She kept the class engaged, answered all questions thoroughly, and had great control of the class. It was a great class [Essential Skills for Business Analysis] and I learned new techniques that I am already putting to use! :)”
“Ali was excellent. Very knowledgeable, had many real-life stories to tell that added to our understanding of the subject matter, was an amazing presenter, kept the class lively and moving, and made sure everyone was involved and participating.”
“Very good! Since Ali has been a Project Manager, Business Analyst, and Programmer, she brings an overall picture for the Business Analyst. I would recommend her to others.”
“Ali was a great facilitator and trainer. Awesome blend of personal experience and structured learning. She possesses a natural ability to blend participant experiences at any level to the curriculum.”
“Ali does a great job training with true life skills. I felt she was receptive and had a lot to offer. Bring her back for more training!”
“Our instructor, Ali, was very knowledgeable, easy to focus, easy to follow, engaging, prepared and excellent in her training approach/delivery. The information in this class [Requirements Analysis Techniques] was excellent, and very helpful. Thank you.”
“Ali did a wonderful job at delivering the training material! Her energetic attitude and knowledge and experience in the job helped make what could have been a boring class active, engaged and educational.”
“Lots of training classes have organized materials, but it was obvious throughout this course that Ali had a tremendous amount of practical business experience. I would like to take other B2T trainings with this instructor.”
Teresa Dussault leverages deep experience in project management and business operations to help others bring their ideas to life. Her professional career spans a variety of industries, including retail construction, healthcare and public health, non-profit, publishing, and training. In the classroom, she has a knack for simplifying complex concepts and helping students understand what’s truly important about a specific topic area. As B2T Lead Expert and Instructor, Teresa enjoys the opportunity to bring her operations and business experience together with her training and adult learning expertise. Her creativity and positive attitude allow a fresh perspective and unique spin in the classroom as well as to her course development role. Teresa holds a Bachelor of Arts in Education and Master of Business Administration, both from Emory University.
Teresa helped me reach a new height of ability. Thank you for staying true and so helpful of others.
Teresa is excellent, kind, and smart. I liked how she encouraged collaboration and participation during class!
Teresa is very knowledgeable, amicable, positive and inclusive.
Teresa is new to our team so stay tuned for more 5-star reviews as she helps our students transform!
CBAP, CSPO, PMC-1, SSYB
Melanie has 20+ years experience as a consultant, business professional, and analyst across multiple industries in several Fortune 500 companies such as UPS, SunTrust Bank, AT&T, Oracle/Siebel Systems, Fiserv, and Assurant. She has worked on a wide range of project types from mobile and desktop websites and apps, data integration, mobile and credit card product development and payments, CRM support systems, and business analytics. Melanie received her MS in Computer Information Systems with a concentration in Decision Sciences from Georgia State University and has an undergraduate degree in Statistics and an Actuarial Certificate from University of Florida.
We can’t wait for Melanie to teach her first class with B2T so we can share her 5-star reviews!
Karen began her technical career as a Programmer for Prodigy in the late 80’s during the evolution of online services and the birth of the internet. She has over 25 years of IT and software development experience. Karen has successfully established the business analysis practice in several organizations, as well as, implemented measurable process and practice improvements for other large organizations. She has worked for several startups in the wireless internet and online community spaces, as well as, hospitality, direct sales and marketing, and has extensive web and ecommerce experience. She has successfully managed projects, teams of developers, business analysts and business expectations. Karen’s experience with Agile frameworks began with iterative, use case driven development and over the past 7 years adopted Scrum, Kanban and most recently Lean Kanban.
We can’t wait for Karen to teach her first class with B2T so we can share her 5-star reviews!
Kent is author of Beyond Requirements: Analysis with an Agile Mindset and co-author of Stand Back and Deliver: Accelerating Business Agility.
Kent has led through influence as a co-founder and former Board President of the Agile Project Leadership Network (APLN), and Board President of the Greater Iowa Chapter of the Juvenile Diabetes Research Foundation. He was Conference Chair for the Agile2013 conference and also chaired the 2009 Iowa Business Analyst Development Day. He has also been on the organizing committee for the Agile 2008, Agile 2009, and Agile 2011 Conferences and is part of the team that organizes dsmAgile.
“So nice to be taught by someone who has real life experience and not someone ‘trained to be a trainer.'”
“Kent does an excellent job of sharing his own project experiences with the situations the classroom presented to explain Agile in a practical, concise manner.”
“Kent was excellent. He provided great guidance and discussion around participants’ real life struggles and examples.”
“Kent was great, very organized and personable. I greatly appreciated his experience with other clients to give the best practice feedback to us about implementing an agile approach in our company.”
In her IIBA® roles she uses her passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. Heather is a natural collaborator in her BA role and engages people at all levels in organizations. She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! Heather is a B2T trained business analyst.
Get to know Heather better as shares her thoughts and insights on her BAs Without Borders blog.
“Heather was a very good instructor, she taught extremely well. Her teaching style was very enthusiastically which made everything interesting as well as enjoyable.”
“Heather was very knowledgeable. She had work experience to apply some great examples. She was always able to explain things at a level that was not over my head. I really learned a lot from this class.”
“Everything was awesome. Heather was simply a pleasure to learn from!”
“Heather is a very skilled trainer. Probably one of the best presenters I’ve seen.”
“Heather was an awesome instructor and VERY knowledgeable about the course! She used a lot of real-life examples that greatly helped illustrate the topics and helped me translate the material into usable skills. I felt like she was focused on helping me learn and apply the material and made herself available to all of us throughout the class. I would definitely recommend this class as well as Heather as an instructor for others!”
BA Certified, CBAP, PMP, SAFe Agilist (SA), CLSSBB
Jacqueline Sanders-Blackman has provided strategic project solutions along with training and mentoring throughout her career in the areas of business analysis, database administration, data analysis, and process improvement. She possesses over 30 years of experience working on projects and using various methodologies and approaches, including Agile, Extreme Programming, Waterfall, Object-oriented, UML, Six Sigma, and CMMI. She has held the roles of Business Analyst, Project Manager, Program Manager, Tester, DBA, Developer, and Process Analyst. Her diverse background naturally paved the way towards becoming a Certified Scrum Master and an Agile Coach, as well as obtaining her SAFe Agilist (SA) certification. She has spent the last 14 years building up her agile experience, and now has a track record of helping organizations through the challenging transition from waterfall to agile practices.
Transforming an organization from waterfall to agile is a challenge. However, having lived and worked through it in several different environments, Jacqueline knows how successful it can be. Her passion is not just to get teams started on agile; she aims to help them refine and utilize agile as the competitive advantage it was meant to be. She understands that agile is best used to develop people and form high-performing teams with the goal of delivering customer value as quickly as possible. She believes that agile is more than an alternate software development methodology; it’s a mindset and a culture.
Jacqueline earned her Bachelor’s in Computer Science from Bowling Green State University. She is a published author, contributor to industry-related titles and was recognized as a leader by Women in IT 2013, 2014 and won the BDPA Pacesetter award in 2016.
“Jacqueline was extremely helpful, and a very pleasant and prepared mentor. She fit right in with our group, let us lead some of the conversation and direction where we felt we needed it, and yet stayed on track with the training.”
“Jacqueline Sanders continues to be one of the best instructors that I have ever had. She is proficient, knowledgeable, takes the time to make sure we understand the material, and makes the class fun and interactive.”
“I have attended many training seminars over the years and feel that Jacqueline was one of the best instructors I’ve ever had in terms of covering the material and providing concrete examples and positive feedback.”
“I can’t say enough about Jacqueline. She is fun, energetic, and knowledgeable. I have no doubt that she is an excellent BA. Her real life experiences taught us just as much as the material. I hope to have her as a future instructor.”
“Jacqueline is clear, stays on course and is respectful of our time. She clearly has a firm grasp on business analysis knowledge and fosters a good learning environment.”
“Jacqueline is obviously well-versed in this area and her easy manner makes the class easy to participate in and learn from.”
“Jacqueline is awesome! She is passionate and knowledgeable about the material. She presents in a very energetic and effective manner.”
“Jaqueline did a great job making this material relevant to multiple types of BA roles. She was able to make the material interesting and encouraged discussion amongst different roles to help make learning easier and more fun.”
BA Certified, CBAP
Pam is a Certified Business Analysis Professional and has practiced project management, data modeling and process re-engineering for more than 25 years. Her consulting portfolio includes work for a variety of companies where IT solution development is critical to marketing and operational success. Example clients include BNY Mellon, PNC, Innovative Benefits Consulting, Inc., and Peregrine Advisors. Most recently, she re-engineered the Project Management Office for Federated Investors. Currently, Pam is working on improving the curriculum of Sandler Training – Peak Performance and training for B2T Training.
Earlier in her career, Pam led or supported a wide variety of projects as an employee at Mellon Bank for 16 years and was a manager at Deloitte Consulting. Before then, Pam worked at EDS, where she addressed process re-engineering and created new metrics for C-suite decision makers. Pam holds a degree in business education from Indiana University of Pennsylvania, and studied Information Systems at the University of Pittsburgh.
“This is the best training experience I have ever had. Pam makes it fun, and presents the training in a very professional and organized fashion. Outstanding Trainer!”
“Pam did a wonderful job making the course informal – and therefore – “user friendly” and participative. We all learned so much!”
“This class was great. Pam was awesome and so very helpful. I really feel like I learned so much & can’t wait to take it back to the office.”
“Pam is great! Her enthusiasm and passion around the materials made the class interesting and kept participants engaged. Her real-life project stories were a welcome addition to the materials.”
“Pam is very passionate about teaching and is an outstanding instructor. She provided real life examples and practical application. Excellent!!!”