Digital Customer Journey Mapping – It’s a Trip!

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all...

BA Technique Hack: The Interview Before the Interview

Who hasn’t interviewed or been interviewed at least once in your life? I would be surprised if there is anyone in the world over the age of two that hasn’t been a party of this technique!  It’s actually so common that it may seem there is nothing new to discuss about...

A Guide to Simplifying and Automating Processes

Conclusion:  To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process...

What is a RACI?

I first heard the term RACI in the late 90’s. An Oil Company in town, gathered together all of the vendors (I worked for one of them at the time), and provided information of their new procedures and policies, and one of these was the RACI document. RACI stands for...

Attack of the Conflicting Business Rules

It seems logical that you should capture business rules as part of your project elicitation. But beware of the business rule that is hiding under the covers. This is the deadly conflicting business rule that lurks beneath the project surface. If you don’t...

Timeboxing: A Great Tool for Business Analysts

In today’s fast paced environment many projects Business Analysts are assigned to already have a project end date assigned.  This means the team needs to work backwards to determine dates for analysis, development, testing, and deployment. Often for BAs the time...

Why Identify Business Processes and Use Cases?

Many analysts skip the identification of business processes and move right to the Use Cases. Some call these “Business Use Cases” and view them as logical, business requirements. I recommend that both business processes and system Use Cases are important...

User stories versus Use Cases

I just read a very good blog by Alistair Cockburn that summarizes the challenges in agile development when substituting user stories for use cases as the primary functional requirements deliverable. I love it when he says a user story is similar to a use case like a...

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