Stakeholder Engagement Strategy for the Missing SME

Those of you who’ve been to one of our classes know that we do follow-up calls with our students as part of our Make Learning Stick program. Today I had one of those calls, and a question from one of my students inspired this blog. This student asked me for some...

Ice Breaker and Energizer Infographic

Many of our training courses include what we like to refer to as Job Aids – tidbits of advice from our instructors to use as a reference when applying the class materials in the real world. One such Job Aid from our Facilitating a Requirements Workshop course,...

Working with External Clients for the First Time

Meeting with a client for the first time can be both an exciting and anxiety-ridden experience. I remember my client site visit as much for the Mad Man-esqe feelings of being a “badass” as well as for the sweaty palms and heaviness in my chest equivalent to asking out...

The Most Critical Skill for 2015

Every January, people take time and look into the coming year to make resolutions for themselves and predictions on what they think is in store for the year. I, like most people, do this personally but also inevitably end up doing the same for life in the business...

7 Ways to Keep Stakeholders Close In A Virtual World

A couple months ago, I had the pleasure of presenting at the BAWorld Boston 2014 conference. During that visit, I met Nancy Settle-Murphy. Nancy produces a monthly newsletter, Communique, and she asked me to help her write an article on ways to help professionals...

Who to Ask the Right Questions

If you’ve heard me speak before, you know that one of my goals in life is to meet everyone in the world. Not only does this goal allow me to make some really great friendships, I get to build a network of people that as a group know the answer to any question. For you...

How to Build a Wildly Productive Collaboration Model

My husband and I have been together more than 21 years; we’re married 20 this coming September. Pretty amazing, considering all we’ve been through together, but then again, we are like two peas in a pod…except when it comes to work. He is a carpenter by trade, who...

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