Process Excellence and Business Analysis

I’ve been around IT for a while. Actually, more than a while. In fact, my kids would say WAY more than a while. It amazes me how different the business environment is nowadays (I actually said nowadays. I sound like my grandmother. If I find myself saying...

6 Most Expensive Words in Business Process Improvement

Someone once shared with me the six most expensive words in business process improvement: “We’ve always done it that way.” I love that idea. For me, it brings to mind some of the incredibly complex and convoluted processes I’ve seen. When you start digging into them...

The Unofficial Guide to Process Flow Chart Symbols

The primary technique in Business Process Modeling (BPM) is the creation of flow charts and proper use of process flow chart symbols. But first, let me back up to the official definition of business process modeling and a few facts to level set the conversation....

Be The 30% (Part 2)

In Part 1 of this blog series, I challenged you to become part of the 30% of teams that make successful process changes.  I introduced the framework for process improvement, and identified two questions that teams in the 30% consistently ask: Why are we doing this? Is...

Be The 30% (Part 1)

I like to focus on the positive. I’m the person who skips right over the headlines about attacks and shootings to get to the stories that make me feel good. I figured out a few years ago that if something was really important and world altering, somebody in my family...

A Guide to Simplifying and Automating Processes

Conclusion:  To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process...

When Did Process Improvement Start?

One of the questions I ask students in my classes is, “When did business analysis start?” Usually, within a few seconds (and some auditory discussion) they get that it has been done since the first business was created. Which brings me to my question for...

Attack of the Conflicting Business Rules

It seems logical that you should capture business rules as part of your project elicitation. But beware of the business rule that is hiding under the covers. This is the deadly conflicting business rule that lurks beneath the project surface. If you don’t...

Why Identify Business Processes and Use Cases?

Many analysts skip the identification of business processes and move right to the Use Cases. Some call these “Business Use Cases” and view them as logical, business requirements. I recommend that both business processes and system Use Cases are important...
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