Design Thinking Webinar Q&A

Recently, I presented our new Design Thinking: The Secret Ingredient to Innovation webinar. I wasn’t able to answer all the questions asked during the session and wanted to post them for everyone to see and share. Let me know if you have more! Is Design Thinking...

Stakeholder Engagement Strategy for the Missing SME

Those of you who’ve been to one of our classes know that we do follow-up calls with our students as part of our Make Learning Stick program. Today I had one of those calls, and a question from one of my students inspired this blog. This student asked me for some...

Get Out of the Rut. Make an Elicitation Plan.

I really love teaching. I guess that’s not surprising, given that I’m (at least) a fourth-generation teacher. This is a clip from the 1920 Wyoming Census. The first entry on this page, Gertrude Shaw, is my great-grandmother. Widowed at 29 with three children to...

4 Steps for Considering Project Context

When you ask an analytical person a question, you will rarely get an answer. Instead, their response will likely be in the form of another question. Why is this? Answers depend on context. Context refers to the framework of a situation or event. Even a simple...

8 Virtual Facilitation Lessons Learned

A couple of years ago, our President, Kupe, called me about a class I was scheduled to teach. This particular class was Facilitating a Requirements Workshop, and I was set to deliver it to a group of students in the Northeast. The problem was, the client really wanted...

What is requirements management?

As the business analysis profession evolves we will get more consistency around our terminology. One of the phrases that is still used inconsistently is requirements management. Most experienced BAs use the phrase “requirements management” to mean the...

Stakeholders who change their mind

I presented a webinar for Catalyze (www.mycatalyze.org) on February 14th entitled Designing a Sure-Fire Stakeholder Strategy. The presentation touched on the importance of business analysis planning, specifically planning for stakeholder communications. We had 150...

Eliciting Requirements

A BA’s understanding of how business stakeholders do their work is very critical to gathering the right requirements to meet their business goals. A BA, like a detective, investigates until he or she has uncovered the details about how the business operates: the...

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