Digital Customer Journey Mapping – It’s a Trip!

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all...

B2T Goes to #BBC2018: #BAProud Retrospect

We decided to have some wardrobe fun at last week’s Building Business Capability (BBC) Conference. As a pioneer in this industry, we’ve always been #BAProud, but it was awesome to find out why this year’s attendees were also proud to be a BA. To help...

Design Thinking Webinar Q&A

Recently, I presented our new Design Thinking: The Secret Ingredient to Innovation webinar. I wasn’t able to answer all the questions asked during the session and wanted to post them for everyone to see and share. Let me know if you have more! Is Design Thinking...

IIBA BABOK Infographic

The Business Analysis Body of Knowledge® (BABOK Guide®) defines standards for the practice of business analysis. It describes six business analysis knowledge areas and a set of core concepts, along with underlying competencies, techniques, and perspectives on how to...

Four Components of an Effective Process Map

There are many reasons to document a work process, although at their heart, all of the reasons boil down to one thing: communication. In this article, we will take a look at some of the reasons why it’s necessary to document processes, even in an agile world. We’ll...

What happened? An Agile2018 Recap Conversation

A couple of weeks ago, we (Jacqueline and Teresa) had the pleasure to sponsor and attend Agile2018. As always, we left informed, energized and ready to take on even more complex transformation challenges. As a conference 1st timer (Teresa) and 3rd timer (Jacqueline),...

BA Technique Hack: The Interview Before the Interview

Who hasn’t interviewed or been interviewed at least once in your life? I would be surprised if there is anyone in the world over the age of two that hasn’t been a party of this technique!  It’s actually so common that it may seem there is nothing new to discuss about...

Business Analysis: Superpowers for the Product Owner

Definition of Superpower: Exaggerated or out-of-the-ordinary abilities such as super strength, super speed, telekinesis, or flight. This definition of superpower is great if you’re talking about superheroes, but what does it mean to be a product owner with...

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