Business Analyst Blog

Agile Leadership Webinar Q&A

Agile Leadership Webinar Q&A

I often find that while agile is implemented at the team level, the rest of the organization doesn't change. For agile to be successful, the entire organization needs to adjust their mindset. In my recent webinar, Selling Leadership on More than the Idea of Agile, I...

Start Measuring Success With These 5 Agile KPIs

Start Measuring Success With These 5 Agile KPIs

As the saying goes, “You can’t improve what you don’t measure.” Metrics (operational), and more specifically Key Performance Indicators (KPIs) or Critical Success Factors (strategic), are about measuring progress toward your goal. Without them, you cannot know if your...

Agile Transformation Webinar Q&A

Agile Transformation Webinar Q&A

Recently, I had the pleasure of presenting a case study webinar around a project I've been leading for the past 2 years: The Good, the Bad & the Ugly: A 16-Month Agile Transformation Case Study. Our audience asked a lot of great questions that I wasn't able to...

Digital Customer Journey Mapping – It’s a Trip!

Digital Customer Journey Mapping – It’s a Trip!

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all...

B2T Goes to #BBC2018: #BAProud Retrospect

B2T Goes to #BBC2018: #BAProud Retrospect

We decided to have some wardrobe fun at last week's Building Business Capability (BBC) Conference. As a pioneer in this industry, we’ve always been #BAProud, but it was awesome to find out why this year's attendees were also proud to be a BA. To help incentivize...

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