Business Value Framework and a Really Big, Strong Guy

I have two kids in college. Not surprisingly, our family has lots of conversations about money. There is only so much of it in the First National Bank of Claycomb, and we have to prioritize how it gets spent. In essence, my family is a lot like a business: we have to...

BA Skills: Wibbly Wobbly…Timey Wimey…Stuff

I’m a second-generation Dr. Who fan. For those of you who aren’t “Whovians”, Dr. Who is a Time Lord who crosses through space and time in his TARDIS – a time machine cleverly disguised as a bright blue phone box. In a classic scene, Dr. Who is attempting to describe...

8 Virtual Facilitation Lessons Learned

A couple of years ago, our President, Kupe, called me about a class I was scheduled to teach. This particular class was Facilitating a Requirements Workshop, and I was set to deliver it to a group of students in the Northeast. The problem was, the client really wanted...

The Unofficial Guide to Process Flow Chart Symbols

The primary technique in Business Process Modeling (BPM) is the creation of flow charts and proper use of process flow chart symbols. But first, let me back up to the official definition of business process modeling and a few facts to level set the conversation....

7 Phrases Every BA Should Fear

I have to admit, I hate horror movies.  I’m the person who covers her eyes and waits until the scary parts have passed before I can watch again.  If you’re hosting a Halloween party featuring a “Friday the 13th” movie marathon, don’t bother to invite me.  Not gonna...

Be The 30% (Part 2)

In Part 1 of this blog series, I challenged you to become part of the 30% of teams that make successful process changes.  I introduced the framework for process improvement, and identified two questions that teams in the 30% consistently ask: Why are we doing this? Is...

Be The 30% (Part 1)

I like to focus on the positive. I’m the person who skips right over the headlines about attacks and shootings to get to the stories that make me feel good. I figured out a few years ago that if something was really important and world altering, somebody in my family...

Get Out of the Rut. Make an Elicitation Plan.

It’s hard for me to believe that next month is my 9 year anniversary with B2T. During that time, I’ve seen and heard a lot in the classroom.  Some of it is amusing, some of it is encouraging, and occasionally, some of it is surprising. I’ve recently been surprised by...

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