Stakeholder Engagement Strategy for the Missing SME

Those of you who’ve been to one of our classes know that we do follow-up calls with our students as part of our Make Learning Stick program. Today I had one of those calls, and a question from one of my students inspired this blog. This student asked me for some...

Managing Business Analysts: A “How To” Guide

This post could also be named: What Your Business Analysts Really Wish You Would Do For Them. Managing Business Analysts can be challenging and frustrating. Actually, to be fair, managing any staff can be challenging and frustrating…but maybe more so for analysts....

Positive vs Negative Test Cases: Which is Which?

One of the topics we cover in our Writing Test Cases for Software Requirements class is the concept of positive versus negative test cases. It sounds like a simple concept, right? Interestingly enough, it’s easy to get turned around and confused. What’s the...

Get Out of the Rut. Make an Elicitation Plan.

I really love teaching. I guess that’s not surprising, given that I’m (at least) a fourth-generation teacher. This is a clip from the 1920 Wyoming Census. The first entry on this page, Gertrude Shaw, is my great-grandmother. Widowed at 29 with three children to...

Process Excellence and Business Analysis

I’ve been around IT for a while. Actually, more than a while. In fact, my kids would say WAY more than a while. It amazes me how different the business environment is nowadays (I actually said nowadays. I sound like my grandmother. If I find myself saying...

6 Most Expensive Words in Business Process Improvement

Someone once shared with me the six most expensive words in business process improvement: “We’ve always done it that way.” I love that idea. For me, it brings to mind some of the incredibly complex and convoluted processes I’ve seen. When you start digging into them...

Business Value Framework and a Really Big, Strong Guy

I have two kids in college. Not surprisingly, our family has lots of conversations about money. There is only so much of it in the First National Bank of Claycomb, and we have to prioritize how it gets spent. In essence, my family is a lot like a business: we have to...
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