Process Excellence and Business Analysis

I’ve been around IT for a while. Actually, more than a while. In fact, my kids would say WAY more than a while. It amazes me how different the business environment is nowadays (I actually said nowadays. I sound like my grandmother. If I find myself saying...

6 Most Expensive Words in Business Process Improvement

Someone once shared with me the six most expensive words in business process improvement: “We’ve always done it that way.” I love that idea. For me, it brings to mind some of the incredibly complex and convoluted processes I’ve seen. When you start digging into them...

Business Value Framework and a Really Big, Strong Guy

I have two kids in college. Not surprisingly, our family has lots of conversations about money. There is only so much of it in the First National Bank of Claycomb, and we have to prioritize how it gets spent. In essence, my family is a lot like a business: we have to...

BA Skills: Wibbly Wobbly…Timey Wimey…Stuff

I’m a second-generation Dr. Who fan. For those of you who aren’t “Whovians”, Dr. Who is a Time Lord who crosses through space and time in his TARDIS – a time machine cleverly disguised as a bright blue phone box. In a classic scene, Dr. Who is attempting to describe...

8 Virtual Facilitation Lessons Learned

A couple of years ago, our President, Kupe, called me about a class I was scheduled to teach. This particular class was Facilitating a Requirements Workshop, and I was set to deliver it to a group of students in the Northeast. The problem was, the client really wanted...

The Unofficial Guide to Process Flow Chart Symbols

The primary technique in Business Process Modeling (BPM) is the creation of flow charts and proper use of process flow chart symbols. But first, let me back up to the official definition of business process modeling and a few facts to level set the conversation....

7 Phrases Every BA Should Fear

I have to admit, I hate horror movies.  I’m the person who covers her eyes and waits until the scary parts have passed before I can watch again.  If you’re hosting a Halloween party featuring a “Friday the 13th” movie marathon, don’t bother to invite me.  Not gonna...

Be The 30% (Part 2)

In Part 1 of this blog series, I challenged you to become part of the 30% of teams that make successful process changes.  I introduced the framework for process improvement, and identified two questions that teams in the 30% consistently ask: Why are we doing this? Is...
Page 1 of 212

Pin It on Pinterest