Business process analysis is a fundamental activity in support of critical change efforts, whether you are defining changes to existing business systems, improving your business processes, or acquiring, merging, or splitting business units. Every business is searching for better ways of getting work done. Improving efficiency, decreasing costs, increasing productivity and customer service are goals that are universal. This course provides a business analyst a tool for understanding their core business processes so that they can provide alternative solutions which meet core business needs and consider IT impacts. Management can then evaluate each alternative for its potential return on investment and the cost of implementation.
Innovation is critical in today’s environment and the need to take solutions to market faster is critical. Doing things the way they’ve always done is comfortable, but may hamper operational agility in the future. This course provides students with techniques to help your business look at how things are being done and create solution options to improve the business processes. Creating AS IS and TO BE workflows gives the business analyst a strategic view of business architecture which is essential in Agile, SOA, BPM, and any type of process improvement or COTS project. Workflows are also the foundation for documenting Six Sigma, Lean, and Value Stream process maps.
Evaluating the business process may result in software changes, procedural changes, organizational changes, personnel changes, etc. The best way to improve business operations is to: 1) study the current procedures, 2) find the core or essential work being done, and 3) define how this essential work will be accomplished. This course teaches a proven approach which gives the business analyst the confidence and credibility to offer and promote the right solution to solve the business problem or opportunity.
Students will learn to:
- Initiate a process modeling effort with clear objectives and an agreed upon goal.
- Define key terms used by the business domain to improve communications within the business.
- Ask detailed questions to get a complete understanding of current business procedures, business rules, information use, and events that impact the business processes (AS IS).
- Identify and document complex business process steps in an easy-to-review diagram using industry standard notation, BPMN. This notation was specifically developed for more effective communication with business stakeholders.
- Identify areas for process improvement by reviewing AS IS models.
- Develop process re-design strategies and present them for approval (TO BE).
- Decompose complex processes into lower level tasks and sub-processes.
- Identify the most important business component: Essential Processes.
- Conduct a review of a process model to assure accuracy.
This course will be beneficial to any person, in any size organization, hoping to improve their business processes. The techniques presented can be used without any sophisticated software to quickly identify areas for improvement and fix broken processes.
We recommend students first attend our Essential Skills for Business Analysis class or have experience in project scope definition, eliciting requirements, and understanding how process modeling relates to, and is different from, a software development project.
Introduction to Business Process Analysis
AS IS Workflow Analysis
Discovering Business Rules
Essential Business Process Modeling
TO BE Workflow Analysis
Develop Your Action Plan/Course Summary