To stay competitive in today’s fast paced economy, companies need to deliver innovations that meet business or market needs without spending time on the wrong problem. This foundational course supports those efforts by providing students, regardless of their title, the essential business analysis skills they need to identify the right solutions and drive significant value on their projects. The need for strong business analysis skills is necessary for companies to streamline operations and drive customer satisfaction, therefore this course delivers instruction on a core set of proven tools and techniques for use in business analysis work. It supports and expands on the standards outlined in the IIBA BABOK® Guide V2.0.
This course explores the breadth of tasks, skills and interactions expected in a business analysis professional role. Students learn repeatable steps and practice techniques to begin a project, stay organized, enable critical thinking, and deliver clear requirements. Students leave knowing how to engage easily with project stakeholders to define the scope of their analysis and which requirements elicitation techniques are appropriate for a variety of projects. This course provides practical tips and hands on exercises to build expertise and confidence using requirements delivery strategies, independent of methodology.
This course teaches business analysis essentials to both new and experienced practitioners. Interactive workshops allow students to practice the techniques as they learn them. Regardless of the participant’s skill level, the workshop cases and discussions inspire learning insights for every level of experience. This is an excellent course to be held onsite at your organization to level set analysts across the organization. It provides consistent terminology, project participant roles, templates, and suggested standards for an organization to use as a starting point to add their unique customizations. Students are requested to bring their own projects to class to use in developing a personal post-class action plan to take their project to the next step.
In this course students will learn to:
- Analyze and scope the area of analysis, working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for the project.
- Select the appropriate elicitation technique to efficiently identify critical requirements.
- Analyze and refine business and functional requirements.
- Ask the right questions through the use of interviewing templates developed specifically for business analysis elicitation.
- Identify the four core components necessary to analyze a business area and provide them in a more consumable format.
- Plan an approach for analyzing, categorizing, and managing requirements. Determine the level of formality required and consider options for documenting and packaging requirements based on project type, priorities, and risks.
- Identify techniques and documentation options appropriate for various software development approaches (traditional, iterative, and agile) and project types (COTS, maintenance, process improvement, new development, etc).
- Define testing objectives and verify requirements are testable.
- Conduct effective requirements reviews to improve the quality of requirements deliverables.
- Build strong relationships with project stakeholders.
- Apply new communication strategies for eliciting and interacting with virtual teams.
- Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder elicitation sessions.
This course is designed for any individual performing critical business analysis activities; business analysts, project managers, business systems analysts, product managers, product owners, system architect or any other project team member. New practitioners will learn the tasks they are expected to perform and why each task is important. Experienced practitioners will adapt their skills and experience and learn new strategies to improve their requirements activities or ideas to help mentor others. This course may also be appropriate for individuals who manage analysis activities and business stakeholders who need a more in-depth understanding of the requirements process and deliverables.
Project Participants and their Roles
Scoping the Project from the Business Analyst's Perspective
Defining and Detailing Requirements
Requirements Analysis Techniques
Conducting a Requirements Review
Validate the Requirements
Analysis Communication Skills
Develop Your Action Plan / Course Summary
Appendix - Overview of Application Development Methodologies
Appendix - Working with Virtual Teams