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Requirements Elicitation and Review

Requirements gathering: it’s not enough to merely take orders from business stakeholders. Getting the requirements right means not just documenting what stakeholders say, but digging into their statements (or eliciting) to understand what they mean. This course supports those efforts by providing students the essential elicitation and review skills they need to identify the right solutions and drive significant value on their projects. Students learn repeatable steps and practice techniques to begin elicitation, stay organized, enable critical thinking, and confirm requirements.

Requirements Gathering Techniques

Requirements-GatheringAn extensive list of requirements gathering techniques are covered in this course. Having a long list of techniques for elicitation provides more choices and also confusion as to how to select the best one. Students will learn how to plan their elicitation within the scope of their analysis and determine which requirements elicitation techniques are appropriate based on stakeholders, project type, methodology, and complexity. A comprehensive job aid is provided as a quick reference to define each elicitation technique, suggestions for when to use it, and how to use the technique.

Classroom Experience

Students receive amply opportunities in class to practice the requirements gathering techniques taught. Individual and group feedback is provided by the expert facilitator to improve skills. Training is not a one time activity. After class, the learning continues. View our approach to see how we make learning stick. This course supports the industry standards outlined in the IIBA BABOK® and the PMI-PBA certification. This course can be taken either stand-alone or as part of the 4-day Essential Skills for Business Analysis course.

Learning Objectives

  • Discuss what is business analysis
  • Explore various requirements
  • Use effective techniques to elicit requirements from various stakeholders
  • Determine the most appropriate elicitation technique for the desired results
  • Enhance active listening skills to understand what stakeholders are really saying and verify the message
  • Identify techniques for reviewing and validating requirements
  • Practice critical thinking skills for engaging stakeholders, identifying needs, and select new approaches and ideas



  • Define business analysis
  • Discuss what requirements are and how they are utilized in analysis
  • Describe requirements elicitation and techniques available
1 hour

Putting Requirements Elicitation into Practice

  • Describe how to use 11 different elicitation techniques to understand stakeholder requirements
  •    Document Analysis
  •    Observation
  •    Interviews
  •    Surveys, Questionnaires
  •    Requirements Workshops
  •    Brainstorming
  •    Focus Groups
  •    Interface Analysis
  •    Prototyping
  •    Reverse Engineering
  •    Competitive Analysis
  • Improve your elicitation skills by:
    • Practicing several elicitation techniques
    • Utilizing active listening techniques
    • Enhancing critical thinking skills
    • Using various techniques for increased brainstorming results
  • Choose the appropriate technique(s) for your project
3 hours
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Getting the Most Out of Elicitation

  • Describe the considerations for planning elicitation
  • Choose the most appropriate elicitation technique(s)
  • Ensure the right people are involved in elicitation activities
  • Validate your elicitation results
  • Confirm stakeholders have a shared understanding of requirements
2.5 hours

Course Summary

  • Bringing it all together
  • Develop an Action Plan with next steps on the student’s current project
.5 hours

Appendix – Job Aid

  • Elicitation Techniques – What, When, & How