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Requirements Elicitation and Review

Delivery Method: Onsite or Virtual
Subset of Essential Skills for Business Analysis: Part 1

Requirements Gathering. It’s not enough to merely take orders from business stakeholders. Getting the requirements right means not just documenting what stakeholders say, but digging into their statements (or eliciting) to understand what they mean. This course supports those efforts by providing students the essential elicitation and review skills they need to identify the right solutions and drive significant value on their projects. Students learn repeatable steps and practice techniques to begin elicitation, stay organized, enable critical thinking, and confirm requirements. Students leave knowing how to plan their elicitation within the scope of their analysis and which requirements elicitation techniques are appropriate based on stakeholders, project type, methodology, and complexity.

Interactive workshops allow students to practice the techniques as they learn. It supports the standards outlined in the IIBA BABOK® Guide V2.0. This course can be taken either stand-alone or as part of the 4-day Essential Skills for Business Analysis course.

Learning Objectives:
  • Define business analysis and requirements
  • Elicit requirement from stakeholders using a variety of effective techniques
  • Select the most appropriate elicitation technique for the desired results
  • Use active listening skills to ensure you hear and verify what stakeholders are really trying to say
  • Learn techniques to review and validate requirements
  • Practice creative thinking skills to engage stakeholders, uncover needs, and identify new approaches and ideas



  • Define business analysis
  • Discuss what requirements are and how they are utilized in analysis
  • Describe requirements elicitation and techniques available
1 hour

Putting Requirements Elicitation into Practice

  • Describe how to use 11 different elicitation techniques to understand stakeholder requirements
  •    Document Analysis
  •    Observation
  •    Interviews
  •    Surveys, Questionnaires
  •    Requirements Workshops
  •    Brainstorming
  •    Focus Groups
  •    Interface Analysis
  •    Prototyping
  •    Reverse Engineering
  •    Competitive Analysis
  • Improve your elicitation skills by:
    • Practicing several elicitation techniques
    • Utilizing active listening techniques
    • Enhancing critical thinking skills
    • Using various techniques for increased brainstorming results
  • Choose the appropriate technique(s) for your project
3 hours
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Getting the Most Out of Elicitation

  • Describe the considerations for planning elicitation
  • Choose the most appropriate elicitation technique(s)
  • Ensure the right people are involved in elicitation activities
  • Validate your elicitation results
  • Confirm stakeholders have a shared understanding of requirements
2.5 hours

Course Summary

  • Bringing it all together
  • Develop an Action Plan with next steps on the student’s current project
.5 hours

Appendix – Job Aid

  • Elicitation Techniques – What, When, & How