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Essential Skills for Business Analysis™



  • Define business analysis
  • Discuss what requirements are and how they are utilized in analysis
  • Describe requirements elicitation and techniques available
1 hour

Putting Requirements Elicitation into Practice

  • Describe how to use 11 different elicitation techniques to understand stakeholder requirements 
    • Document Analysis
    • Observation
    • Interviews
    • Surveys, Questionnaires
    • Requirements Workshops
    • Brainstorming
    • Focus Groups
    • Interface Analysis
    • Prototyping
    • Reverse Engineering
    • Competitive Analysis
  • Improve your elicitation skills by:
    • Practicing several elicitation techniques
    • Utilizing active listening techniques
    • Enhancing critical thinking skills
    • Using various techniques for increased brainstorming results
  • Choose the appropriate technique(s) for your project 
3 hours
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Getting the Most Out of Elicitation

  • Describe the considerations for planning elicitation
  • Choose the most appropriate elicitation technique(s)
  • Ensure the right people are involved in elicitation activities
  • Validate your elicitation results
  • Confirm stakeholders have a shared understanding of requirements
3 hours

Introduction to Scoping

  • Define solution scope and explain its applicability and purpose
  • Differentiate between solution scope and project scope
  • Identify the components of scope and explain the purpose of a project initiation document
  • Describe the value of scoping your area of analysis
.5 hour

Define Project Context and Purpose

  • Survey the Project
    • Explain how to assess a project within the larger context of the enterprise
    • Identify the documents and information valuable to summarizing project objectives
  • Create a Statement of Purpose
    • Differentiate business drivers from the problem to solve
    • Compose a well-defined problem statement
    • Formulate a project statement of purpose
  • Define Project Objectives
    • Define project approach and clearly state business objectives
    • Construct a project glossary and illustrate its value
2.5 hours

Depict Other Key Scope Parameters

  • Distinguish and express key scope parameters and explain their importance
    • Risks
    • Assumptions
    • Constraints
  • Plan for detailed scope elicitation
1 hour

Scope Your Area of Analysis

  • Express scope with graphical representation
    • Illustrate components of graphical scope & order of definition
      • Identify external agents
      • Analyze and Identify data flows
      • Distinguish project boundary
      • Formulate purpose-driven name
  • Complete scope with text documentation
    • Detect stakeholders from scope context
    • Analyze scope parameters for impacts on analysis planning
1 hour

Prepare to Communicate Scope

  • Evaluate and prepare scoping results
    • Indicate newly identified project information
    • Identify important actions performing a final quality check
    • Produce formal context DFD (scope diagram)
  • Validate Scope with Stakeholders
    • Explain process of validating your area of analysis
    • Describe considerations when planning communications about scope and impacts
    • Explain the importance and describe an approach to gaining stakeholder agreement on scope
1.5 hours

Scope Summary

  • Define a baseline
  • Describe the value and purpose of baselining the results of the scoping effort
  • Describe next steps for business analysis after scoping
    • Identify the transition to requirements management
    • Identify options for requirements analysis and elicitation
    • Explain how scope is used throughout the project
.5 hour

Introduction to Requirements Analysis Techniques

  • Describe requirements and the importance of requirements analysis
  • Provide guidance on how requirements analysis techniques are applicable within any methodology
  • Compare and contrast the requirements analysis perspectives: what vs how and AS IS vs TO BE
.5 hour

Breaking Down Requirements into Core Components

  • Define the four core components that make up all requirements
    • Data
    • Process
    • External Agent/Actor
    • Business Rules
  • Describe what the core components represent
  • Identify the importance of core components to your audience
1 hour

Using Analysis Techniques to Your Advantage

  • Describe how particular analysis techniques:
    • drive quality analysis
    • communicate requirements perspectives effectively
  • Go beyond documenting requirements solely with text – describe how diagrams and models can also be used for analysis
  • Compare and contrast the different requirements analysis techniques when preparing to communicate with your audience
    • Context Data Flow Diagram
    • Process Decomposition Diagram
    • Entity Relationship Diagram
    • Glossary
    • Decision Tables
    • Workflow Diagramming
    • Use Case Modeling
    • User Stories
    • Prototyping
  • Create the right analysis approach based on your stakeholder’s learning style
  • Confirm the analyzed requirements with stakeholders
4.5 hours

Developing an Analysis Approach

  • Review elicitation and analysis techniques
  • Workshop – What is your Analysis Approach?
    • Work in groups to select techniques and determine your approach to a given case study. Students may use their projects.
    • Rate your outcome with the Analysis Checklist provided
    • Revise your approach as needed and present
  • Discuss success criteria for an analysis approach to getting started and/or moving your project forward
  • Discuss why you chose each particular elicitation and analysis technique in your approach
  • Define Excellent Requirements characteristics
  • Requirements Management: Organize and capture requirements
    • Describe why being more organized increases team agility
    • Distinguish the different levels of requirements categories and explain their area of focus
    • Describe the different kinds of requirements information that needs to be included in your requirements repository
    • Compare and contrast approaches for effectively organizing, filtering and reporting your requirements-related content
4 hours

Swimming with the Sharks

  • Workshop – Swimming with the Sharks
    • Work in groups to create an approach for overcoming real world obstacles that effect projects
    • Describe key strategies for having difficult conversations with SMEs and maneuvering through office politics
    • Describe options for increased stakeholder engagement with a Quick Tip job aid
    • Discuss approaches to resolve conflicting needs, including prioritization options
    • Define methods for performing traceability and impact analysis
3 hours

Course Summary

  • Bringing it all together
  • Develop an Action Plan with next steps on the student’s current project
.5 hour

Appendix – Job Aids

  • Elicitation Techniques – What, When & How
  • Tips for Ensuring Quality in the Context DFD
  • Risk Responses and Planning
  • Considerations for Analysis Checklist
  • Quick Tips: Stakeholder Engagement

Appendix - Overview of Application Development Methodologies

  • Discuss various methodologies for application development and their history.
  • Learn which models are used in each methodology:
  • Waterfall
  • Agile
  • Iterative
  • Prototyping
  • Incremental Development
  • Spiral/RUP
  • RAD
  • Extreme Programming (XP)
  • Object Oriented Methodologies
  • IDEF