B2T Training

1. How should I best prepare for the exam?
   X

   • You may want to take the exam soon after the class completes so material is fresh in your mind.
   • You should study for each proficiency exam just as you would for any test, by reviewing the course materials, examples given and notes that you have taken in class.
   • You should plan to take the exam when you have 1-2 hours of uninterrupted time available to complete it in one sitting.
   • If you want practice questions or seek additional reinforcement before taking the online exam consider purchasing a study guide. Study guides are available for each of the core courses.
   • If you are an experienced business analyst who does not attend our classes but desires certification, you will want to review the course content and consider additional resources recommended on our Web site to reinforce any knowledge areas. We recommend you take all practice exams available. You may purchase the online exams here.
2. Are there sample exams or questions to review prior to taking the exam so I have a better idea of what to expect?
   X

   • You will be tested about terms and concepts taught during your classes as well as tested on your understanding of those concepts.
   • All questions are multiple choice or true/false.
   • Consider purchasing a study guide to assist you in passing each core course proficiency area exam. It includes practice questions and help.
3. How long do I have to take the exam? Does the 8 hour period begin as soon as I login to the online website?
   X

   • We recommend you take the exam soon after completing the course so that the material is fresh in your mind.
   • If your access to the exam has expired, you may reactivate your exam authorization by contacting certification@b2ttraining.com
   • Each exam has an 8 hour timer. Once you answer the first question the 8 hour timer begins.
   • If you logoff, the exam is saved but the timer continues (the timer does not pause even if you are not logged into the testing site).
4. Are the online exams open book? May I work with other people to answer the questions? May I ask help from a B2T Training instructor about any tricky exam questions?
   X

   • All exams are "open book." You may review your notes or course materials while trying to complete any exam.
   • There is no collaboration or discussion permitted regarding B2T Training exams. You may not share or discuss any content. You may not request help from any B2T Training personnel during the examination process regarding exam content. Failure to comply with these rules may mean that your Certification may be withheld or revoked.
5. What if my computer goes down, or contact is lost to the site mid-exam? What happens?
   X

   • If something has happened on the system to stop you from completing the exam you will get another free try - no charge.
   • ExamBuilder is available 24/7 so pick a time when you will not be interrupted.
   • ExamBuilder administers hundreds of thousands of tests and the service has only gone down once or twice for a few minutes in the last 3 years.
6. What if you think you have enough time, but then are called away in an emergency and the 8 hour timer expires - does that still count as a first exam?
   X

   • If you have a problem, just call 678.366.1363 or email certification@b2ttraining.com and we will try to help.
   • If taken in one sitting, the average test is less than 1 hour and should take no more than 2 hours max.

   • If the system goes down; there should not be a problem with logging back in to the test you have started.

7. What if I do not print the Gap Analysis report that displays after I submit my exam and shows the areas where I missed questions? Can I recreate that report?
   X

   Yes. You may review the Gap Analysis Report anytime by clicking the Exam Results menu item on the left menu bar and selecting view Gap Analysis.

8. If I do not pass an exam the first time, can I take a second exam right away? Are there any time constraints around taking the second exam? Are there any special procedures/changes for sign-in the second time around?
   X

   • We recommend that you print the page that displays the areas where you missed at least one question (Gap Analysis Report) and study those areas before you attempt to re-take the exam.
   • You may also review the Gap Analysis Report any time by clicking on Exam Results on the left menu bar and selecting View Gap Analysis. You do not need to contact us to begin your second attempt and there is no change to your log-in procedure.
   • You may take your second exam at any time, but we recommend doing so within 30 days of your first attempt.
   • If you do not pass your second attempt you must wait six months and contact us via e-mail to arrange a third attempt. There is also a $100 charge for students and $149 for non-students for this attempt.
   • Prior to your third attempt at an exam you may want to purchase a study guide. With the purchase of a study guide we will waive the six month waiting period.
9. Who contacts whom after the failures?
   X

   • If you do not pass the test, we do not need to contact you because you will know immediately after submitting your exam if you score below 80%. You can always check your exam scores by clicking on Exam Results on the left menu bar.
10. What if I cannot take an online exam? Are there paper exams available?
    X

    If you do not have access to the internet to take an online exam, please contact us and we will help you with testing arrangements. Send us an email at certification@b2ttraining.com or call us at 678.366.1363.

11. What happens if I do not have access to my exam? Can I send an email to my Instructor from within the online exam? Does it go to my instructor that I had in class?
    X

    If you send an e-mail within the exam it will go to Certification Administration, not your class instructor. Someone from Certification Administration will then contact you with one business day during normal business hours. If you are having any problems with the exam, please review the examples below to determine who to contact:

    • When to contact your instructor (B2T Training Certification Administration):
      • You signed up for an exam but it does not appear in Current Exams.
      • You forget your log-in (the e-mail you provided B2T Training).
    • When to contact ExamBuilder Support:
      • You forget your password.
      • A technical error occurs (broken links, an unexpected error occurs, your exam has timed out before you begin, your exam times out before your eight hour maximum, etc.)
      • The ExamBuilder site is still down after a scheduled maintenance window has ended.

The Application

1. Why should I consider applying for the final exam and the BA Certified designation?
   X

   • B2T Training and the BA Certified designation are highly regarded in the business analysis industry.
   • Business Analysts who are BA Certified are able to confidently provide their employers or perspective employers with evidence that they possess not only business analysis knowledge, but the ability to apply that knowledge in a day-to-day real-world business analysis environment.
   • Your employer or future employer may verify that you have met B2T Training’s criteria for business analysis certification on our online certification directory.
2. How may I request the BA Certified final exam?
   X

   • Once you have earned your BA Associate certificate by passing each of the 3 proficiency exams, you may apply to take the final exam for the BA Certified designation. To request the application package, please email certification@b2ttraining.com.
   • After we receive your request, we will e-mail you the BA Certified application package. This includes the application for the BA Certified final exam, the business analysis work history template, and 2 professional reference forms.
   • You must sign and return the application before we will send the final exam to you. You may fax your application to Certification Admin at 678.366.1983.
   • If you are a B2T Training student, you will be sent the final exam via e-mail after your signed application has been received.
   • If you are not a B2T Training student, you may purchase the final exam through the B2T Training shopping cart, after your signed application is received.
   • You may want to review the certification process steps to read all the requirements for certification.
3. What can I expect to see on the application?
   X

   • You will be asked to provide some personal contact information.
   • You will be asked to tell us how many years of business analysis experience you have.
   • You will be asked if we may display your name, certification date, city, and state on our website in our B2T Training certification directory.
   • You will be asked to sign a confidentiality agreement that you will work on the exam independently and you will not discuss, share or distribute any of the BA Certified final exam content or solutions.
4. What information is needed for business analysis work history?
   X

   • Document a minimum of 2 years business analysis work experience by project, documenting timeframes, business analysis tasks and skills you performed, and your deliverables for each project using the work history template provided.
   • You may refer to the tasks and skills identified in Essential Skills for the Business Analyst course, and optionally, you may refer to the knowledge areas defined in the BABOK™.
   • You do not need experience in all business analysis tasks, skills, or knowledge areas to be certified through B2T Training.
5. Please explain the two reference forms. How should references be submitted?
   X

   • You need to be recommended for certification by at least 2 professional references who can verify your business analysis experience.
   • At least one reference must be a past or present immediate supervisor.
   • The second reference may be a manager, coworker, customer, subject matter expert, information technology team member, or a BA Certified peer.
   • Your references may send their completed forms via e-mail to certification@b2ttraining.com, by fax to 678.366.1983 or US postal mail to: B2T Training, Attention Certification Admin, and 11675 Rainwater Drive, Suite 325, Alpharetta, GA 30009.

The Exam

6. Once I apply for the final exam, how long will it take to receive it?
   X

   • After we receive the signed application, we will verify your information. If you have met the application criteria you should receive the final exam via e-mail in about a week.
7. If I am not a B2T Training student but I have substantial Business Analyst experience how should I study for the final exam?
   X

   • Review all of our online core course outlines.
   • Review our Requirements Package Templates components.
   • Consider purchasing and reviewing our study guides. Each guide has at least one case study, practice multiple choice exam questions and provides answer explanations.
   • For any topics where you need additional review, visit our Library for ideas on helpful books to purchase and read.
8. May I take the final exam if I do not have 2 years experience?
   X

   • Yes, you may take the exam as long as you indicate on your application how much experience you have (even if that number is 0).
   • Once you have passed the exam and when you have a minimum of 2 years business analysis experience and have provided the necessary work history information and reference documentation you will be certified.
9. Is the exam open book? May I collaborate?
   X

   • You are honor-bound to work independently to complete the final exam.
   • You have signed a confidentiality agreement not to share, discuss or distribute any exam content or solutions. You may not request help from any B2T Training personnel during the exam. Failure to comply with rules may result in your certification being withheld or revoked and a penalty fee may be incurred.
   • You will need to make notes and sketch out your requirements based on the case study provided before beginning the online questions. Follow the same guidelines as the other B2T Training online exams; you may also want to review the online testing FAQ.
   • You may refer to your notes or your other reference materials to complete the exam.
10. What is included in the final exam?
    X

    • Instructions are provided for you to complete sections of a requirements package and to answer online questions based on a detailed case study. The case study will provide you a situation and details about a particular business area in a fictional organization so that you may determine the requirements.
11. How do I complete the exam? How long will it take?
    X

    • There will be detailed instructions in your final exam package.
    • When you pass the online questions, you may submit the written sections of the requirements package via e-mail.
    • You will need to review the case study prior to taking the online exam. You may also need to sketch or prepare sections of a requirements package (such as draw a diagram or complete a template) to answer the multiple choice questions. Questions are related to planning, eliciting, organizing, analyzing, documenting, and validating requirements. All questions relate to the case study.
    • The online multiple choice questions are timed just like the online proficiency exams. You will have 8 hours to complete the exam after you login. Even if you logout and log back in, the timer keeps ticking from the time you answered your first question. The exam clock does not pause even when you log out. We recommend you set aside a couple of hours of uninterrupted time to complete the online questions.
    • Once you have passed the online questions you may want to review the written requirements sections before you finalize your requirements package for submission.
    • The online questions should take between 1 and 2 hours, depending on how well you sketch out your requirements.
    • Completing the written section should take between 4 and 6 hours.
    • The entire exam should take between 8 and 12 hours.
12. How much time may I take to complete the final exam?
    X

    • You have 60 days from when you receive your final exam to complete the entire exam.
    • You may be charged a re-application fee for a late exam.
    • If a problem prevents you from completing the online questions and or the written sections of the exam within 60 days, you should contact us by e-mail at certification@b2ttraining.com.
13. What is the grading process for the final exam?
    X

    • Your online questions will be graded immediately after you finish and submit. You will be able to view your results immediately. If you do not receive a passing score, you have one additional attempt at the online questions.
    • The written sections of the exam will be graded by a BA Certified B2T Training instructor within 60 days of receipt. You will receive the results via email.  If you do not pass, you are given one opportunity to revise your exam within 30 days.
    • Exam grading details are not provided to candidates.
14. What if I fail the final exam?
    X

    • If you do not pass the online questions, you cannot submit the written section. You will have 2 attempts to pass the online questions. If you do not pass on the second attempt, you must wait 6 months and pay a re-application fee.
    • If you do not receive a passing score on the written sections, you will be given one opportunity to revise. If you do not pass the revision attempt, you must wait a minimum of 6 months before requesting another final exam.
    • The charge for retaking the final exam is $499.
15. When I pass the final exam will I automatically be certified?
    X

    • Yes, if you have met all the certification criteria, you will receive an email that states you have passed the final and you are now BA Certified by B2T Training.
    • If you have NOT met all the certification criteria, you will receive a brief e-mail telling you which items are still outstanding for certification and notifying you that you have passed the final exam.
    • Certification e-mails go out once a week.
    • When you are BA Certified you will receive a custom-mounted certificate award through the mail within 30 days of your certification.