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Make Sure Your Training Delivers Repeatable Results


My team and I have conversations all the time with people trying to determine how to develop their team’s skills. Something that comes up frequently is the need to build skills in the context of the team’s specific environment. Managers and the individual learners do not want theory. We Get It. Our training is designed […]

What Happened to Teamwork?


We live in an interesting time.  Kids are growing up, not with a silver spoon, but rather a titanium iPhone. The older generation, mine, question what impact this will have on the younger generation’s ability to communicate using their mouth and ears and not their eyes and thumbs.  My generation is the generation of playing […]

Three Simple Techniques for Calibrating Understanding with Stakeholders


There are a few essential questions a business analyst should keep at top of mind during discovery and solution definition. Among them are, “How will we define and measure success?” and, “How will we define ‘done’?” If you’re not asking these questions or their equivalents for every project, you’re likely missing valuable information delivery team […]

Be The 30% (Part 2)

In my previous blog, I challenged you to become part of the 30% of teams that make successful process changes.  I introduced the framework for process improvement, and identified two questions that teams in the 30% consistently ask: Why are we doing this? Is this the right solution? Today let’s look at what the 30% […]

Why Are We Still Talking About PM vs BA?

After posting this entry on my BATimes blog, and engaging in a healthy debate, I realized even more so that this is a hot topic and one that isn’t going away any time soon. (Even though, I’d personally enjoy the opposite). With all the attention, I wanted to share the entry on our B2T blog. […]

Be The 30% (Part 1)

2015.04.09 Be the 30

I like to focus on the positive.  I’m the person who skips right over the headlines about attacks and shootings to get to the stories that make me feel good.  I figured out a few years ago that if something was really important and world altering, somebody in my family would tell me about it […]

A Guide to Simplifying and Automating Processes


Conclusion:  To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process improvement, automation and simplification to someone new to the concept?” […]

Grow a Thriving BA Career


All winter, I look out my window at a golden brown lawn. With the Bermuda grass still dormant, I look forward to spring when we can start mowing a nice thick green lawn. Well, I like the look of a nicely mowed thick green lawn. The mowing part I could do without! Lucky me – […]

Bringing Your Company’s Business Analysts Together

As a BA or BA manager, you may find yourself in an organization with little-to-no emphasis on BA-specific career development. Hopefully, you are the self-motivated sort, who is actively engaged in the BA community and constantly seeking out new resources and learnings. At some point, you probably will wish to share this knowledge with your […]

Working with External Clients for the First Time

Meeting with a client for the first time can be both an exciting and anxiety-ridden experience. I remember my client site visit as much for the Mad Man-esqe feelings of being a “badass” as well as for the sweaty palms and heaviness in my chest equivalent to asking out a girl in a junior high […]