Paul Mulvey
Paul Mulvey, Director, Client Solutions, B2T Training, has been involved in business analysis since 1995, achieving CBAP designation with the IIBA in 2010. He has served as the lead Business Analyst on projects in several business domains, including sales, marketing, pricing, incentives, customer service, real estate, and CRM. Projects included both custom development and purchased packages.
During his tenure at a large logistics organization, he was one of the founding members of the BA Center of Excellence, and developed the global BA competency operating model. Paul has been a mentor and coach to BAs for over 11 years, and has taught foundational BA skills, business process modeling, use case modeling, BA Measurement, and communication techniques. One of the hallmarks of his communication style is to break down complicated processes and concepts into understandable analogies and explanations. He remains active in the BA community through B2T Training’s Business Analysis blog, participation in social networking sites, and speaking engagements. Paul can be reached at pmulvey@b2ttraining.com.
May 13, 2013 – 6:08 pm – One of the advantages being a facilitator for business analysis professionals is I get to see real-world concerns from BAs every day, and I get to figure out creative ways to answer them. One of the most recent responses to a student inquiry was met with what was essentially the title of this article, “A [...]
April 8, 2013 – 1:41 pm – Being a CBAP does not last forever! That is, unless you re-certify. Every three years, those who carry the CBAP designation must re-certify with the IIBA. This is to make sure the recipients “demonstrate an ongoing professional commitment to the business analysis profession…” as stated in the Recertification Handbook. In order to make sure I [...]
March 11, 2013 – 9:00 am – If you’ve been involved with business analysis long enough, you’ve heard someone mutter, “Yeah…but so what?” or another version, “Yeah…but who cares?” Does it mean that the stakeholder really doesn’t care? Look at the statement – “Yeah…but” – here they seem to agree with what you say, and then immediately turn it around 180-degrees and [...]
March 5, 2013 – 9:05 am – One of the questions I ask students in my classes is, “When did business analysis start?” Usually, within a few seconds (and some auditory discussion) they get that it has been done since the first business was created. Which brings me to my question for this blog – when did process improvement start? If you [...]
January 29, 2013 – 1:59 pm – For most of us, email is the #1 software tool we use every day. I would even venture to guess it’s used more often than your phone. People have seemed to gravitate towards email as the de-facto communication standard the world over. But as a victim of its own success, many of us are inundated with [...]
September 4, 2012 – 6:21 pm – It’s a common scenario. You’re on your way home from work when your spouse sends you a text message to pick up some milk, orange juice, and bread on your way home (of course you read the text while you’re at a stop light, not while you’re driving – but that’s the subject for another [...]
August 20, 2012 – 5:04 am – Templates are not the answer, but they are the question. What do I mean by this? They will not solve all your problems by themselves, but they will help you find the problems. Even if your organization has standard templates, there’s no law stating you cannot use a template for your own work and integrate [...]
June 18, 2012 – 11:21 am – When I teach a class, I’ll ask the students to tell me what they consider to be their pain points and issues with performing analysis. One that seems to come up quite frequently is knowing when you are done. They’ll ask, “How much detail do you have to go to in order to get your [...]
May 17, 2012 – 9:09 am – It seems logical that you should capture business rules as part of your project elicitation. But beware of the business rule that is hiding under the covers. This is the deadly conflicting business rule that lurks beneath the project surface. If you don’t uncover it, it could could swell up and attack the project, your [...]
March 26, 2012 – 9:00 am – In the process of confirming my airfare to Honolulu (HNL for those who understand airport codes), I looked at my flights and connections. Two connections each way, three flights out and three flights back. But, two flight segments did not have seat assignments for my ticket, but they did for my wife. So, what do [...]