Phone: (678) 366-1363 | Toll Free: (866) 675-2125


Broadwell, OlyaOlya BroadwellBA Certified, CBAP®

Olya Broadwell has a strong technology background balanced with marketing and entrepreneurial experience. Over the last twelve years she has provided business analysis training, mentoring and consulting in the areas of project scoping, requirements planning, requirements elicitation and documentation. She has helped clients transition to Agile methodologies and establish business analysis best practices. Her twenty-two years of industry experience includes healthcare, utilities, nuclear safety, actuarial, telecommunications, aerospace and software vendors. She received her Bachelor of Science degree from Drexel University in Philadelphia, PA with majors in Computer Systems Management and Finance. She has a unique balance of technology and business experience to share with her students.

Olya’s training style is very engaging and comfortable. Her students consistently rate her as excellent in the areas of presentation, knowledge of the materials, ability to answer questions, and the ability to establish a favorable learning environment. She has been very involved in the development of our Business Analyst Certification program and has enhanced the materials based on classroom and real world experiences.

Great class! Olya is obviously very knowledgeable. I noticed that she ‘practiced what she preached’ as far as presentation & communication do’s and don’ts. Very personable, entertaining & informative.

Olya is one of the best trainers I’ve ever had. Knowledgeable, experienced, well-spoken, interesting and engaging with a wonderful personality. Bravo!

Excellent instructor, very personable, fair, and engages all students.

Olya is very knowledgeable about the material & is interested while teaching (not bored) even though she has probably taught this class 1000 times or more. Good real life examples. Presented criticism in a positive manner.

Great job. This class was very informative and Olya was able to pull a plethora of personalities into many group conversations with no squabbles.

Olya did an excellent job of customizing the training to address our questions and our biggest needs rather than sticking to the material in the book.

Kathy ClaycombKathy ClaycombBA Certified, CBAP®

Kathy Claycomb brings nearly 20 years of IT experience to the classroom. She has participated in all phases of application development across a wide variety of platforms, and has used numerous methodologies to analyze, design and implement systems. Kathy holds a Bachelor of Science in Business and has worked in transportation, training, and software development organizations.

Kathy’s first love is teaching, and throughout her career she has always managed to spend a portion of her time instructing. She has an engaging, highly interactive teaching style that ensures students leave the course with a thorough grasp of the material. Her students consistently praise her teaching abilities and her talent for drawing on her personal experience to enhance their learning.

This was one of the best classes I have ever attended [Essential Skills for Business Analysis]. The subject was covered at just the right level of detail and at the right pace. Kathy was an excellent instructor and I am going to recommend that she teach all our classes.

Kathy is the best instructor I have ever had. Her communication skills are unsurpassed. Her commanding knowledge helped answer questions and her facilitation was excellent.

Kathy is a true professional. She has great experience, great presence in the room and excellent communication skills and insight.

The course was excellent! Kathy was fabulous and she made every topic fresh and enjoyable, even for those of us who have been around a long time. Very professional and very approachable.

Class was wonderful! Kathy is a great teacher and communicator. I’ve learned many skills that I can use for my position. Thanks!

Kathy was a fantastic facilitator. I enjoyed her class and would highly recommend her. She came from a position of great knowledge, but broke it down to very easy to understands parts. Bravo!

Ibarguen, AlisonAli IbarguenBA Certified, CBAP®, PMP

Alison (Ali) Ibarguen has 19 years of experience in various areas, including business analysis, project methodology development and training, systems development (mainframe, client-server, and web), and telecommunications management. Alison began her career in the financial services area, and then moved into systems development for accounting systems. In the late 1980s, she worked in Spain with Ernst & Young as a consultant, where she began developing and presenting business analysis and project management training in Spanish. She has provided consulting for small companies to Fortune 500 corporations.

Alison is also a partner of TEMSS (Telecommunications Efficiency Management Strategies and Services), which provides telecommunications efficiency auditing and billing analysis services to clients in all areas of business across the United States. She completed her Master of Business Administration in MIS and Accounting from the University of Georgia.

Ali was excellent. Very knowledgable, had many real-life stories to tell that added to our understanding of the subject matter, was an amazing presenter, kept the class lively and moving, and made sure everyone was involved and participating.

Very good! Since Ali has been a Project Manager, Business Analyst, and Programmer, she brings an overall picture for the Business Analyst. I would recommend her to others.

Ali was a great facilitator and trainer. Awesome blend of personal experience and structured learning. She possesses a natural ability to blend participant experiences at any level to the curriculum.

Ali does a great job training with true life skills. I felt she was receptive and had a lot to offer. Bring her back for more training!

Our instructor, Ali, was very knowledgeable, easy to focus, easy to follow, engaging, prepared and excellent in her training approach/delivery. The information in this class [Requirements Analysis Techniques] was excellent, and very helpful. Thank you.

Ali did a wonderful job at delivering the training material! Her energetic attitude and knowledge and experience in the job helped make what could have been a boring class active, engaged and educational.

Lots of training classes have organized materials, but it was obvious throughout this course that Ali had a tremendous amount of practical business experience. I would like to take other B2T trainings with this instructor.

Kupe"Kupe" KupersmithBA Certified, CBAP®

“Kupe” Kupersmith, President & Principal, B2T Training, possesses over 15 years of experience in software systems development. He has served as the lead Business Analyst and Project Manager on projects in the Energy, television and sports management and marketing industries. Additionally, he serves as a mentor for business analysis professionals. Kupe is the co-author of Business Analysis for Dummies, a Certified Business Analysis Professional (CBAP®) and an IIBA® Board Member.

Kupe is a requested speaker in the BA field and has presented at many IIBA chapters and BA conferences. Being a trained improvisational comedian, Kupe is sure to make you laugh while you’re learning. For a feel for Kupe’s view on business analysis topics check out his blog on BA Times. Kupe is a connector and has a goal in life to meet everyone!

Kupe was honest and constructive in his feedback but presented it in a way that made you feel comfortable. He always started his feedback on a positive note. He engaged the class and made sure to include everyone in each task. He was willing to discuss with me what I needed to improve and gave me really good feedback. The skills I learned will definitely help me in my current role.

Kupe did a great job of keeping us all engaged, and allowed time for conversation about the skills. This was a great class and Kupe is definitely a great instructor. I would definitely take a class like this again, especially if he is the one facilitating.

Kupe is an enthusiastic speaker that uses his former career as an improvisational actor to get the audience engaged from the get go.

Kupe is a true expert level BA with a firm understanding of the role, practice, and how the BA functions within an organization. He is a dynamic presenter, who provides focused, critical information with style, enthusiasm, and entertainment.

Kupe is a consummate and expert business analyst who provided many useful, out-of-the-box situations for business analysts to be more effective in their roles in requirements elicitation and dealing with users – that’s Kupe!

Latka, PhillipPhillip LatkaCBAP®

Phillip Latka is an energetic Business Analyst who has over 10 years experience training and mentoring junior BA’s through to Directors of Business Analysis. He excels in defining and delivering complex business and technology solutions into start-ups and established companies in various industries including, government, non-profit, financial services, banking, technology and telecommunications.

In addition to his training and consulting roles, he has established Business Analysis Centers of Excellence and assessed Business Analysts for large organizations. His multinational accomplishments reflect a unique blend of technical vision, practical business acumen and expertise in applying structured methodologies.

Phillip teaches structured Methodologies for the Project Management Institute (PMI); is one of the first Certified Business Analysis Professionals (CBAP) in Australia; and has served on the Board of Directors of the International Institute of Business Analysts (IIBA).

No comments yet. If you've had Phillip for a class, send us your comments.

Kent McDonaldKent McDonald

Kent J. McDonald, VP, Product Development, B2T Training uncovers better ways of delivering value to business analysts and project managers by doing it and helping others do it.  His more than 15 years of experience include work in business analysis and planning, project management, and product development in a variety of industries including financial services, health insurance, performance marketing, human services, nonprofit, and automotive. He is a certified Scaled Agile Framework Program Consultant (SPC) and active in the business analysis and agile software development communities helping people share stories about what does and does not work.  He shares those stories at,, and

Kent co-founded the Agile Project Leadership Network (APLN). He is co-author of Stand Back and Deliver: Accelerating Business Agility, a book that brings together immediately usable frameworks and step-by-step processes that help organizations deliver business value and build competitive advantage. Kent is Conference Chair for Agile 2013, was Program Chair for the Agile 2011 Conference in addition to having chaired the Central Iowa Business Analyst Development Day 2009. Kent is a recognized, highly requested, industry speaker within the Business Analysis, Project Management and Agile communities.

He has a Bachelor of Science in Industrial Engineering from Iowa State University and an MBA from Kent State University.

Kent kept everyone engaged. It was a fun class with lots of valuable information. I am looking forward to using these techniques.

So nice to be taught by someone who has real life experience and not someone “trained to be a trainer.”

Kent does an excellent job of sharing his own project experiences with the situations the classroom presented to explain Agile in a practical, concise manner.

Kent was excellent. He provided great guidance and discussion around participants’ real life struggles and examples.

Kent was great, very organized and personable. I greatly appreciated his experience with other clients to give the best practice feedback to us about implementing an agile approach in our company.

Kate McGoeyKate McGoeyBA Certified

Kate McGoey, Director, Client Solutions, B2T Training, has more than 20 years’ experience in different application development and lifecycle process positions, but finds business analysis is her passion and professional center of gravity.  Winner of the inaugural Requirements Lifecycle Award from, and co-author of the recently released Business Analysis for Dummies®, Kate has both internal back-office and commercial software product development experience.  She has performed principal BA or PM roles on enterprise technology projects and improvement initiatives across a wide range of industries, and developed valuable experience while leading BA Centers of Excellence and other analysis-related, development support teams including Requirements Management, User Experience, Quality Assurance and Program Management.  Kate is honored to have been a panelist and featured speaker at BA industry conferences and local IIBA chapter meetings and development days.

It was a pleasure to hear Kate speak. She is such an invigorating presenter and the information she shared was both inspiring and useful.  I was able to use some of her insight immediately in my interactions.

I really enjoyed Kate’s personality and enthusiasm. She was very encouraging and was able to relate our company and other company experiences to help us understand the training material. Would love to have her as my instructor again.

Kate was a good instructor. She was extremely engaging and was able to relate the material to my everyday use. Thanks for the great session!

Kate is amazing. So confident in material, super respectful, willing to go the extra mile to help ensure we “get” the concepts.

Kate was excellent with all different levels of understanding and job knowledge. She was efficient and empathetic to all levels of understanding.

McGowan, ElaineElaine McGowanBA Certified

With more than 30 years of experience in all phases of systems development, Elaine combines enthusiasm for teaching with product knowledge to captivate her audience.

After receiving a Mathematics degree from the University of Georgia, Elaine began her career as a programmer in a manufacturing company. She quickly advanced to systems analyst, business analyst, project leader and instructor. Her vast industry experience includes software development, insurance, and energy companies, as well as work on government projects. She has worked with Ernst & Young as a consultant and trainer. For the past dozen years Elaine has equipped hundreds of students to handle all facets within a project life cycle.

With teaching certification in SAP, BAAN, Oracle and Siebel, along with teaching experience in data and process modeling and facilitated session leader training, it is easy to see why clients continue to request Elaine for their classroom.

Elaine was by far the best instructor I have ever had for any class at any level!

Our instructor, Elaine, was awesome! She was so experienced at all levels and enjoyable to talk to regardless of our questions. She had great ideas for how to apply our Action Plan to goals that we could actually use once I got back to the office and work with my boss on development. Thank you Elaine!

Elaine was an extremely knowledgeable instructor. She was able to bring the material to a level that we could associate with any level of our responsibilities. It was extremely helpful training.

Elaine was amazing – she was extremely knowledgeable, friendly and made the learning process fun. The class days did not seem to drag on or become boring. I am extremely happy I was chosen to be a part of my company’s pilot course and got to learn from Elaine.

Elaine was fantastic! She made the course thoroughly enjoyable while maintaining a learning environment.

Elaine’s depth of knowledge in the BA practices is evident in these classes. It is a pleasure learning from her!

Elaine was amazing – she was extremely knowledgeable, friendly and made the learning process fun. The class days did not seem to drag on or become boring. I am extremely happy I was chosen to be a part of my company’s pilot course and got to learn from Elaine.

Mulvey, PaulPaul MulveyCBAP®

Paul Mulvey has been involved in business analysis since 1995, achieving CBAP designation with the IIBA in 2010. He has served as the lead Business Analyst on projects in several business domains, including sales, marketing, pricing, incentives, customer service, real estate, and CRM. Projects included both custom development and purchased packages.

During his tenure at a large logistics organization, he was one of the founding members of the BA Center of Excellence, and developed the global BA competency operating model. Paul has been a mentor and coach to BAs for over 11 years, and has taught foundational BA skills, business process modeling, use case modeling, BA Measurement, and communication techniques. One of the hallmarks of his communication style is to break down complicated processes and concepts into understandable analogies and explanations. He remains active in the BA community through B2T Training’s Business Analysis blog, participation in social networking sites, and speaking engagements. Paul can be reached at

Paul is knowledgeable, personable, patient and easy to understand. He made the information easy and fun to learn.

Paul, as expected, was a fantastic trainer. Sets the bar very high. He knows his stuff, but more importantly, he knows how to teach and how to motivate a student. Thank you!

Paul’s enthusiasm is unmatched and his eagerness to help us learn was relentless. I got way more out of the class than just knowledge on how to do my job better – it was absolutely the best training experience in my 25 year career.

Instructor had a lot of energy and led great group discussions. He was very knowledgeable about BA. Practical and fun class!

Heather Mylan-MainsHeather Mylan-MainsCBAP®

Heather is a stimulus for change as a mom, a business analyst consultant and Past President of Central Iowa Chapter and Deputy VP Chapters IIBA®. Heather has worked as a Business Analyst long before there was a formal title. For the past 16 years, she has worked with a variety of project teams to identify and solve problems and challenges in the financial services and insurance industries. Her experience includes: new system development, disaster recovery, time management and expense allocation, CRM system implementation and migration, document imaging and workflow implementation, compliance projects, process mapping, process reengineering, decision analysis, strategic planning and managing diverse teams.

In her IIBA® roles she uses her passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. Heather is a natural collaborator in her BA role and engages people at all levels in organizations. She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! Heather is a B2T trained business analyst.

Heather was an amazing instructor! It has been a while since my last training and I wasn’t very comfortable with taking a training class but Heather made it work from the first minute of class. Not only was she knowledgeable and a good speaker, she has a personal approach to each student.

Heather was a very good instructor, she taught extremely well. Her teaching style was very enthusiastically which made everything interesting as well as enjoyable.

Heather was very knowledgeable. She had work experience to apply some great examples. She was always able to explain things at a level that was not over my head. I really learned a lot from this class.

Everything was awesome. Heather was simply a pleasure to learn from!

Heather is a very skilled trainer. Probably one of the best presenters I’ve seen.

Heather was an awesome instructor and VERY knowledgeable about the course! She used a lot of real-life examples that greatly helped illustrate the topics and helped me translate the material into usable skills. I felt like she was focused on helping me learn and apply the material and made herself available to all of us throughout the class. I would definitely recommend this class as well as Heather as an instructor for others!

Sanders, JacquelineJacqueline SandersBA Certified, CBAP®, PMP

Jacqueline Sanders has provided training and mentoring throughout her career in the areas of business analysis, database administration, data analysis and process improvement. She earned her Bachelors in Computer Science from Bowling Green State University. Jacqueline possesses over 20 years experience working on projects, using various methodologies and models including agile, RAD, waterfall, object-oriented, UML, work flow automation and CMMI. She has held roles of business analyst, project manager, program manager, tester, DBA, developer and process analyst.

As a guest instructor, Jacqueline uses her experience in the classroom to help bring to life the work of the business analyst. She is as enthusiastic about learning as she is about teaching and she exhibits an interactive teaching style to ensure students leave the class energized and motivated to implement the lessons learned. Jacqueline is a published author and is currently finishing her second book in a series of books related to Intelligent Process Improvement (IPI).

I can’t say enough about Jacqueline. She is fun, energetic, and knowledgeable. I have no doubt that she is an excellent BA. Her real life experiences taught us just as much as the material. I hope to have her as a future instructor.

Jacqueline is clear, stays on course and is respectful of our time. She clearly has a firm grasp on business analysis knowledge and fosters a good learning environment.

Jacqueline is obviously well-versed in this area and her easy manner makes the class easy to participate in and learn from.

Jacqueline is awesome! She is passionate and knowledgeable about the material. She presents in a very energetic and effective manner.

Swent, PamPam SwentBA Certified, CBAP®

Pam founded and leads Same Page IT Consulting, a business analysis and project management consulting practice serving mid-size and large organizations. When not addressing client’s IT project challenges, she delivers hands-on training as a subcontractor of B2T Training, a business analysis training company located in Alpharetta, Georgia.

Pam is a Certified Business Analysis Professional and has practiced project management, data modeling and process re-engineering for more than 25 years. Her consulting portfolio includes work for a variety of companies where IT solution development is critical to marketing and operational success. Example clients include BNY Mellon, PNC, Innovative Benefits Consulting, Inc., and Peregrine Advisors.  Most recently, she re-engineered the Project Management Office for Federated Investors.  Currently, Pam is working on improving the curriculum of Sandler Training – Peak Performance and training for B2T Training.

Earlier in her career, Pam led or supported a wide variety of projects as an employee at Mellon Bank for 16 years and was a manager at Deloitte Consulting. Before then, Pam worked at EDS, where she addressed process re-engineering and created new metrics for C-suite decision makers. Pam holds a degree in business education from Indiana University of Pennsylvania, and studied Information Systems at the University of Pittsburgh.

Great class! Pam has a lot of experience that she shared with us. Great energy level. I would love to take another class with her.

This is the best training experience I have ever had. Pam makes it fun, and presents the training in a very professional and organized fashion. Outstanding Trainer!

Pam did a wonderful job making the course informal – and therefore – “user friendly” and participative. We all learned so much!

This class was great. Pam was awesome and so very helpful. I really feel like I learned so much & can’t wait to take it back to the office.

Pam is great! Her enthusiasm and passion around the materials made the class interesting and kept participants engaged. Her real-life project stories were a welcome addition to the materials.

Pam is very passionate about teaching and is an outstanding instructor. She provided real life examples and practical application. Excellent!!!